We recently discussed the role and benefits of Workforce Manager platforms with a few of our internal experts. The following Q&A is the final blogs of this series; it highlights what leaders should consider when exploring the implementation, optimization, or replacement of a workforce management solution.
What advice would you give to organizations exploring a better way to manage their workforce resources?
Brent Baughn (Director Customer Experience): “The advice I would give is to invest in technology. You need a robust solution to digitize your processes and prioritize your efficiency. Once you have an excellent tool in place, make sure you’re communicating the benefits of these new digital processes to your staff. Provide training and make sure your new technology platform is being adopted and utilized.”
Anthony Chang (VP Sales): “I tell organizations (which are considering implementing or optimizing their workforce management practices) to think of a typical day (especially in the field) and write down the challenges they typically experience. This exercise helps them ask the right questions and make sure they implement a solution that optimizes their day-to-day processes.”
Andrew King (VP Business Development): “The solution itself is extremely important. Ease of use and simplicity are two benefits that should be kept top of mind. Being able to have a solution that can encompass all of the different facets your business needs to operate efficiently should always be a top consideration. Having the correct staff within the office and in the field will allow for a much smoother and faster implementation of a workforce management solution. You need a solution that is going to allow for quick and easy communication between your staff in any department to ensure that everyone is receiving the correct information as quickly as needed so they can make the right decisions in the most effective time frame.”
Trent Cherin (VP Strategic Partnerships): “When you roll out your workforce management application, make sure you take advantage of all the training available. Your back office staff needs to know how to use it. Your dispatchers and, and most importantly, your people in the field need an app that’s eady for them to see and use. Digitize your well thought-out workflows for them and they’ll thank you for it!”
What makes Actsoft solutions the right choice for organizations?
Brent Baughn (Director Customer Experience): “I would recommend Actsoft’s comprehensive solutions. Whether it’s our platform for government agencies (Workforce Manager for Gov) or companies (TeamWherx®), we offer an all in one package that includes a complete suite of tools for scheduling, task management, communication, and reporting. Our platform also has a user-friendly, customizable interface. The UI makes adoption for your managers and your field employees super easy. Plus, we have an award-winning customer experience team here to help you. This helps you achieve maximum productivity for your business and realize an impressive ROI.”
Trent Cherin (VP Strategic Partnerships): “Actsoft’s TeamWherx® is really a powerful choice for small business owners. Not only does it come with wireless forms, dispatching and timekeeping, it’s also a platform that integrates with many existing systems that small business owners might already have! It really is everything you need to be profitable and efficient right out of the box.”
Schedule a custom demo to discover the benefits of a Workforce Manager like TeamWherx®.
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About the author : Scott Englert
Encore & Geotab Drive
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